return_policy

Last Updated: 1st October, 2025

At AZI TradEx LLC, your satisfaction is our priority. If you are not completely satisfied with a product purchased from our website, we provide a clear and fair return and refund process. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • The product is unused, undamaged, and in its original packaging.

  • The return request is made within 14 days of delivery (unless otherwise specified per item).

Note: Certain products such as perishable goods, personal care items, customized items, or clearance items may not be eligible for returns.

2. How to Initiate a Return

To request a return:

  1. Contact our Customer Support Team via email or phone.

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you through the return process and provide a Return Merchandise Authorization (RMA) if eligible.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.

  • We recommend using a trackable shipping method to ensure your return is delivered safely.

  • AZI TradEx LLC is not responsible for lost or damaged return shipments.

4. Refunds and Processing Time

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 7–10 business days.

  • Refunds for Cash on Delivery (COD) purchases may be issued via check or bank transfer.

5. Exchanges

  • Exchanges are handled on a case-by-case basis, depending on product availability.

  • Contact our Customer Support Team to confirm eligibility for an exchange before sending the item back.

6. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect product, please contact us immediately.

  • We will provide instructions to return the item at no cost and either send a replacement or issue a full refund.

7. Important Notes

  • AZI TradEx LLC is an independent reseller. All products, images, and descriptions are sourced from third-party suppliers (e.g., Walmart) and may vary slightly from product listings.

  • Our return policies apply only to items purchased through AZI TradEx LLC. Returns of products purchased elsewhere must follow the original retailer’s policy.

  • We reserve the right to refuse a return if the product does not meet the above conditions.

8. Contact Us for Returns

If you have any questions or need assistance with a return:

AZI TradEx LLC
📍 2094 North Road, Snellville, SNELLVILLE, GA, 30078, USA
📧 Email: support@azitradex.com